I have a question on claim process of centralized exchanges such as Binance? If user loses access to the exchange, how can he provide proof of loss?
For Custody Cover, only off-chain evidence is necessary since members do not directly control their assets when they are placed into a custodial account; hence, on-chain evidence cannot be provided by a member.
Examples of off-chain evidence include but are not limited to:
Emails from or to the custodian regarding loss or withdrawal prevention; or
Screenshots of account statements, withdrawal prevention messages, etc.; or
Social media statements from custodians regarding losses and/or halted withdrawals.
You can also refer to the Proof of Loss section in the documentation, which breaks down different examples of proof of loss
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